Dynamics 365 Customer Service
Dynamics 365 Customer Service streamlines case and knowledge management, enabling personalised customer care with a 360-degree customer perspective, and delivers dashboards and insights that provide insight into customer service performance.
Achieve Effective Field Services Delivery
Deliver Exceptional Customer Experience
Using Dynamics 365 Field Service, manage your service delivery in the field using single connected application and data insights. Deliver proactive and predictive service to improve your customer experience.
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Better Enagements
On-time scheduling and technician location information can help you meet client expectations. And gain customer insights with automated, tailored customer surveys. For your customers’ convenience, offer self-scheduling choices.
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Proactive Service
Using Internet of Things (IoT) sensors, remotely detect and proactively resolve issues before customers are aware. By switching from a planned services paradigm to just-in-time predictive maintenance prompted by IoT data, you may turn your cost centre into a profit centre.
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Optimise Operations
Productive Workforce
Dynamics 365 Field Service is designed for your frontline workforce, equipping them with the necessary tools and work-order data so they’re ready for each and every service despatch.
With Dynamics 365 Field Service, your team can achieve more productivity with AI-powered tools under a single application.
Go Remote
With Dynamics 365 Remote Assist, you can consult with experts in real time to solve problems faster and conduct remote inspections.
Streamline Tasks
Track service activities, including offline access to reservations, work orders, and assets, using the Field Service mobile app.
Mixed Reality
With Dynamics 365 Remote Assist and other mixed-reality solutions, you can record asset information through inspections and obtain real-time remote expert support.
Mobile Application
With Dynamics 365 Remote Assist, you can consult with experts in real time to solve problems faster and conduct remote inspections.
Knowledge Bases
Track service activities, including offline access to reservations, work orders, and assets, using the Field Service mobile app.
Connect Experts
With Dynamics 365 Remote Assist and other mixed-reality solutions, you can record asset information through inspections and obtain real-time remote expert support.
Customising Dynamics 365 for You
Our Dynamics 365 Services
We can help your business in advisory for adopting Dynamics 365, custom development and integrations with other tools and AppSource applications.
Advisory
Our expert team can advise you in adoption, licensing, and helping you prepare for custom development guidance.